Support
Last updated: January 6, 2026
Frequently Asked Questions
How do I search for wildlife parks?
Use the search bar at the top of the page to search by park name or location. You can also browse the directory by region or use the interactive map to discover parks near a specific area.
How can I filter parks by region, animals, or amenities?
Click on the filter options to narrow down your search. You can filter by German state or region, select specific animal types you want to see, or choose parks with particular amenities like playgrounds, restaurants, or accessibility features.
How does location-based search work?
When you allow location access, Mein Wildpark can show you parks near your current location sorted by distance. Click the location icon or enable "Near Me" to find the closest wildlife parks to visit.
How accurate are the opening hours and pricing information?
We strive to keep all information current, but recommend verifying details directly with the park before your visit, especially during holidays or seasonal changes when hours may vary.
How is park information sourced and updated?
Park data is collected from official sources and regularly reviewed for accuracy. If you notice any outdated information, please contact us so we can update our directory.
Troubleshooting Guide
Enable Location Permissions
If location-based search isn't working, ensure location services are enabled in your browser settings. On mobile devices, check that your browser has permission to access your location in your device settings.
Refresh Data if Content Loads Slowly
If parks or details are loading slowly, try refreshing the page. A slow or unstable internet connection may cause delays. You can also try switching between Wi-Fi and mobile data.
Use a Supported Browser
Mein Wildpark works best on modern browsers like Chrome, Firefox, Safari, or Edge. If you experience issues, ensure your browser is updated to the latest version.
Clear Cache and Cookies
If the site behaves unexpectedly or shows outdated content, try clearing your browser's cache and cookies. If problems persist after trying these steps, please contact our support team.
Contact Support
If you couldn't find an answer in our FAQs or troubleshooting guide, please don't hesitate to reach out to our support team. We're here to help!
Email us at: support@ludomagus.com